Returns & Refund Policy

Last updated on: 22-02-2024

This Returns and Refunds Policy (“Policy”) outlines the terms and conditions regarding returns and refunds for purchases made through Anaxian (“we”, “us”, or “our”) website or platform. By making a purchase with us, you agree to the terms of this Policy.

  1. Returns

1.1. We accept returns of merchandise within 10 days from the date of delivery, provided that the item is unused, unworn, and in its original condition and packaging.

1.2. To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization. Returns made without prior authorization may not be accepted.

1.3. Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to an error on our part.

  1. Refunds

2.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.2. If your return is approved, we will process the refund to the original method of payment within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

2.3. Shipping costs are non-refundable, except in cases where the return is due to a defect, damage, or error on our part.

  1. Exchanges

3.1. We do not offer exchanges for returned items. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

  1. Exceptions

4.1. The following items are not eligible for return or refund:

  • Items marked as final sale or clearance.
  • Personalized or customized items.
  • Perishable goods.
  • Downloadable software or digital products.
  1. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately upon receipt with details and photographic evidence of the issue. We will arrange for a replacement or refund as appropriate.

  1. Cancellations

6.1. Orders may be cancelled for a full refund if they have not yet been shipped. Once an order has been shipped, our standard returns and refunds policy applies.

  1. Changes to this Policy

7.1. We reserve the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically for any updates.

Cookies Policy

Last updated on: 22-02-2024

This Cookies Policy explains how Anaxian (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website or use our services. By continuing to browse our website or use our services, you consent to the use of cookies and similar tracking technologies as described in this policy.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the operation of our website and services. They enable basic functions such as page navigation and access to secure areas of the website.
  2. Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  3. Functionality Cookies: These cookies are used to recognize you when you return to our website and to personalize our content for you, such as remembering your preferences.
  4. Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Third-Party Cookies

We may also use third-party cookies, such as Google Analytics, to gather statistics about the use of our website. These cookies are provided by third-party companies and are subject to their own privacy policies.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

Changes to this Policy

We may update this Cookies Policy from time to time. Any changes we make to our Cookies Policy will be posted on this page. We encourage you to review this Cookies Policy regularly for any changes.