FREQUENTLY ASKED QUESTIONS
BUYERS
To search for items simply type keywords related to the item you’re looking for into the search bar located at the top of the homepage. You can also browse through categories to discover items of interest.
Once you find an item you’d like to purchase, click on the listing to view more details. If you’re satisfied with the item and its condition, you can proceed to click the “Buy Now” or “Add to Cart” button and follow the prompts to complete the purchase.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment services. The available payment methods may vary depending on your location.
If you have questions about an item listed on Anaxian, you can contact the seller directly through our messaging system. Simply click on the “Contact Seller” button on the listing page, and you’ll be able to send them a message.
Anaxian offers a return policy to ensure buyer satisfaction. If you receive an item that is damaged, not as described, or you simply changed your mind, you may be eligible to return it for a refund or exchange. Please review our return policy page for specific details and instructions on how to initiate a return.
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status and location of your package as it makes its way to you.
If you encounter any issues with your order, such as non-delivery, receiving the wrong item, or any other concerns, please contact our customer support team for assistance. We’re here to help resolve any problems and ensure you have a positive shopping experience.
After completing a transaction on you’ll have the opportunity to leave feedback for the seller. Simply log in to your account, navigate to the “My Purchases” or “Order History” section, and find the transaction you’d like to leave feedback for. From there, you can rate the seller and leave a comment about your experience.
To update your account information or preferences, log in to your account and navigate to the “Settings” or “Account” section. From there, you can edit your profile, change your password, update your payment methods, and manage other account settings.
Yes, Anaxian offers buyer protection to safeguard your purchases. If you encounter any issues with a transaction, such as non-delivery or receiving an item that doesn’t match the description, you may be eligible for a refund or resolution through our buyer protection program.
SELLERS
To become a seller on Anaxian, simply navigate to the “Sell” or “Start Selling” option on our homepage. Follow the prompts to create your seller account by providing necessary information such as your name, email, and contact details.
Listing an item for sale on Anaxian is straightforward. Once logged in, click on the “Sell” or “List Item” button, and fill out the required details about your item including title, description, price, and photos. Then, select the appropriate category and set any additional options such as shipping preferences.
Anaxian charges a small fee for each successful transaction. These fees may vary based on factors such as the category of the item, its selling price, and any additional features or services selected. You can find detailed information about our fees on our website.
You can manage your listings by logging into your seller account and accessing the “My Listings” or “Seller Dashboard” section. From there, you can view, edit, or delete your listings, as well as track their performance and sales history.
Anaxian offers various payment methods for receiving payments from buyers, including direct bank transfers, PayPal, and other secure online payment services. You can set your preferred payment methods in your seller account settings.
As a seller, you’re responsible for shipping and delivering sold items to buyers. You can choose your preferred shipping methods and carriers, and set shipping rates based on factors such as item size, weight, and destination. Make sure to provide accurate tracking information to buyers to ensure a smooth delivery process.
Yes, Anaxian offers seller protection to safeguard your transactions. We have policies and measures in place to help protect sellers against fraudulent buyers and unauthorized transactions. However, it’s important to adhere to our seller guidelines and provide accurate descriptions of your items to qualify for seller protection.
If a buyer requests a return or refund for an item, you can manage the process through your seller account. Review the reason for the return/refund request and follow our guidelines for handling returns and issuing refunds accordingly. Providing excellent customer service during return/refund processes can help maintain positive seller ratings and reputation.
You can track your sales and earnings by accessing the sales reports and analytics available in your seller dashboard. These tools provide insights into your performance, including sales trends, revenue, and customer feedback. Use this information to optimize your selling strategies and improve your business on Anaxian.
To optimize your listings for better visibility and sales on Anaxian, make sure to use clear and descriptive titles, high-quality photos, and detailed item descriptions. Price your items competitively, offer promotions or discounts when possible, and provide excellent customer service to encourage positive feedback and repeat business. Additionally, consider utilizing sponsored listings or advertising options available on Anaxian to increase exposure for your listings.